Equine Receptionist
Dover, OH Dover, OH Full-time Full-time $27,500 - $33,280 a year $27,500 - $33,280 a year INTRODUCTION The purpose of this position is to serve as receptionist at the Valley View Animal Hospital, to perform record keeping duties, to perform clerical duties related to animal patient care and treatment, and to provide miscellaneous support to the veterinary practice manager and staff.
This position requires a practical knowledge of hospital organization and services, the basic rules and regulations governing visitors and animal patient treatment, data transcribing, word processing, mail service and a practical knowledge of the standard procedures, veterinary records and terminology used in the hospital.
Primary
Responsibilities:
Open the practice and set up for the morning as directed.
Close the practice for the evening as directed.
Clean and straighten the public areas of the practice including the front desk, reception area, and waiting area Welcome clients to the practice and provide for their comfort while they are in the practice.
This includes greeting clients, offering coffee.
Maintain an up-to-date magazine selection in the waiting area.
Answer incoming telephone calls utilizing proper telephone etiquette.
Screen those calls that are handled by other staff members and take care of routine calls.
Routine calls include those seeking information about veterinary services.
Provide knowledgeable sub-professional advice concerning the care and treatment of animals including questions regarding hospital services, fees, animal care and treatment in accordance with hospital policies.
Appropriately direct other questions and communication to a veterinarian, Equine department supervisor or other staff members.
Prepare to receive appointments by retrieving client records and preparing needed forms in advance of clientsEUR(TM) arrival.
Complete required forms such as new client form, patient visit form, client report, consent forms, estimates, payment agreements, etc and obtain all necessary information.
Handle emergency situations by following established clinic policies and procedures in referring clients for immediate treatment of their animals when requests are accompanied by complaints of acute symptoms.
Determine nature of injury/illness and attempt to reassure distressed pet owners.
Follow hospital policies regarding patient admittance.
Determine whether immunizations/tests are current.
Recommend update of necessary immunizations/tests to clients.
Notify doctors of patient arrival.
Relay all necessary information to the doctors and technicians.
Discharge patients which includes entering all charges into the computer.
Ensure that future reminders are set up in the computer system for the patient.
Present clients with medications, instructions, new client kits and any other items to take home.
Review the services that were rendered to the pet (verbally itemize the client receipt) and inform client of the total amount due.
Assure that owners meet all financial obligations or that Care Credit arrangements have been made.
Accept payments from the client.
Accurately process cash, checks, charge card payments and credit account payments.
Schedule appointments for the clinic after obtaining all necessary data concerning the animal and owner.
Prepare all required forms such as animal clinical records, health certificates, immunization certificates, lab reports and euthanasia papers, if possible.
Dispense medications including providing routine instructions to owners concerning Rx medications.
Perform over the counter selling of veterinary supplies.
Exercise a technical knowledge of products sold.
Assist in the updating of client/patient files as needed including name, address, telephone numbers and vaccination history Retrieve and refile medical records accurately and promptly.
Perform an end of day procedure each evening.
Lock door, clean coffee machine, take out trash and turn off lights.
Maintain and purge medical records as directed.
Prepare and send client correspondence such as thank you letters, pre purchase papers and sympathy cards.
Prepare miscellaneous correspondence as needed.
Performs other duties as assigned.
Controls Over Work The Receptionist works under the direct supervision of the Lead Equine Technician and/or the Head Equine Receptionist who will indicate general assignments, limitations and priorities.
Recurring assignments are performed independently.
Deviations or unfamiliar situations are referred to the supervisor.
Completed work is reviewed for technical accuracy and compliance with established procedures.
Other Significant Facts:
Skills and Knowledge:
Knowledge of hospital procedures and operating instructions for making appointments, assembling patient medical records, recording test results, relaying information regarding patientEUR(TM)s condition, and compiling and submitting data on patients treated.
Knowledge of the spelling and meaning of commonly used terminology of veterinary medicine to accurately record results of tests and file veterinary medical reports according to alpha, numeric or subject matter headings.
Personal contacts are with horse owners affected by a variety of problems, visitors and other staff members.
Considerable tact and diplomacy is required.
Must accurately relay ownerEUR(TM)s account on the medical complaint(s) of the horse(s) involved to the staff members who will be involved in treating the patient(s).
.
Estimated Salary: $20 to $28 per hour based on qualifications.
This position requires a practical knowledge of hospital organization and services, the basic rules and regulations governing visitors and animal patient treatment, data transcribing, word processing, mail service and a practical knowledge of the standard procedures, veterinary records and terminology used in the hospital.
Primary
Responsibilities:
Open the practice and set up for the morning as directed.
Close the practice for the evening as directed.
Clean and straighten the public areas of the practice including the front desk, reception area, and waiting area Welcome clients to the practice and provide for their comfort while they are in the practice.
This includes greeting clients, offering coffee.
Maintain an up-to-date magazine selection in the waiting area.
Answer incoming telephone calls utilizing proper telephone etiquette.
Screen those calls that are handled by other staff members and take care of routine calls.
Routine calls include those seeking information about veterinary services.
Provide knowledgeable sub-professional advice concerning the care and treatment of animals including questions regarding hospital services, fees, animal care and treatment in accordance with hospital policies.
Appropriately direct other questions and communication to a veterinarian, Equine department supervisor or other staff members.
Prepare to receive appointments by retrieving client records and preparing needed forms in advance of clientsEUR(TM) arrival.
Complete required forms such as new client form, patient visit form, client report, consent forms, estimates, payment agreements, etc and obtain all necessary information.
Handle emergency situations by following established clinic policies and procedures in referring clients for immediate treatment of their animals when requests are accompanied by complaints of acute symptoms.
Determine nature of injury/illness and attempt to reassure distressed pet owners.
Follow hospital policies regarding patient admittance.
Determine whether immunizations/tests are current.
Recommend update of necessary immunizations/tests to clients.
Notify doctors of patient arrival.
Relay all necessary information to the doctors and technicians.
Discharge patients which includes entering all charges into the computer.
Ensure that future reminders are set up in the computer system for the patient.
Present clients with medications, instructions, new client kits and any other items to take home.
Review the services that were rendered to the pet (verbally itemize the client receipt) and inform client of the total amount due.
Assure that owners meet all financial obligations or that Care Credit arrangements have been made.
Accept payments from the client.
Accurately process cash, checks, charge card payments and credit account payments.
Schedule appointments for the clinic after obtaining all necessary data concerning the animal and owner.
Prepare all required forms such as animal clinical records, health certificates, immunization certificates, lab reports and euthanasia papers, if possible.
Dispense medications including providing routine instructions to owners concerning Rx medications.
Perform over the counter selling of veterinary supplies.
Exercise a technical knowledge of products sold.
Assist in the updating of client/patient files as needed including name, address, telephone numbers and vaccination history Retrieve and refile medical records accurately and promptly.
Perform an end of day procedure each evening.
Lock door, clean coffee machine, take out trash and turn off lights.
Maintain and purge medical records as directed.
Prepare and send client correspondence such as thank you letters, pre purchase papers and sympathy cards.
Prepare miscellaneous correspondence as needed.
Performs other duties as assigned.
Controls Over Work The Receptionist works under the direct supervision of the Lead Equine Technician and/or the Head Equine Receptionist who will indicate general assignments, limitations and priorities.
Recurring assignments are performed independently.
Deviations or unfamiliar situations are referred to the supervisor.
Completed work is reviewed for technical accuracy and compliance with established procedures.
Other Significant Facts:
Skills and Knowledge:
Knowledge of hospital procedures and operating instructions for making appointments, assembling patient medical records, recording test results, relaying information regarding patientEUR(TM)s condition, and compiling and submitting data on patients treated.
Knowledge of the spelling and meaning of commonly used terminology of veterinary medicine to accurately record results of tests and file veterinary medical reports according to alpha, numeric or subject matter headings.
Personal contacts are with horse owners affected by a variety of problems, visitors and other staff members.
Considerable tact and diplomacy is required.
Must accurately relay ownerEUR(TM)s account on the medical complaint(s) of the horse(s) involved to the staff members who will be involved in treating the patient(s).
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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